At Dubai Visa South Africa (Pty) Ltd, we strive to provide a smooth and efficient visa application process. We understand that travel plans can change unexpectedly, and we want to ensure that you are fully informed about our cancellation policy.
Please take a moment to review the following terms regarding the cancellation of your Dubai visa application.
1. Cancellation Before Visa Application Submission
If you decide to cancel your Dubai visa application before we submit your documents to the UAE authorities, you may be eligible for a full refund, minus any administrative fees.
- Refund Amount: 100% of the service fee will be refunded.
- How to Cancel: Simply contact our customer support team via email or phone within 60 minutes of submitting your request. Once we receive your cancellation request, we will process the refund promptly only if we did not submit the application.
2. Cancellation After Visa Application Submission
Once your visa application has been submitted to the UAE authorities, cancellations cannot be processed, as the visa application is already in progress or has been forwarded to the relevant government department.
- No Refund: In this case, no refunds will be provided, as the visa application has been initiated, and the processing fees are non-refundable.
- Visa Denial: If your visa application is denied after submission, we can assist with reapplying (if applicable) but no refunds will be issued for the original application fee.
3. Cancellation After Visa Approval
Once your Dubai visa has been approved and issued, it is no longer possible to cancel or refund the application. At this stage, the visa is considered a valid travel document, and cancellation is not permitted under any circumstances.
- No Refund: After visa approval, all fees paid are non-refundable.
- Visa Validity: Please ensure that all travel plans are confirmed before applying for your visa to avoid any inconvenience.
4. Special Circumstances
We understand that emergencies can happen, and in certain exceptional cases, we may be able to review requests for cancellations on a case-by-case basis. Please contact our customer service team immediately if you are facing such a situation, and we will do our best to accommodate your needs.
5. How to Cancel or Request a Refund
If you are eligible for a cancellation or refund, please follow these steps:
- Contact Us: Reach out to our customer support team at info@dubaivisasouthafrica.co.za with your cancellation request.
- Provide Details: Include your full name, application reference number, and any relevant details about your cancellation request.
- Refund Processing: If applicable, we will process your refund within 2 business days once your cancellation has been confirmed.
6. Non-Refundable Fees
Please note that some fees, such as government processing charges, are non-refundable once they have been paid to the UAE authorities. These charges are outside of our control, and we cannot offer a refund on such payments.
Why Choose Us?
Our priority is to ensure a transparent and easy visa process for all of our customers. If you have any questions regarding cancellations or need further assistance, please don’t hesitate to contact our support team. We are here to help and ensure your experience with us is positive and hassle-free.
Thank you for choosing Dubai Visa South Africa (Pty) Ltd as your Dubai visa provider. We appreciate your trust and look forward to assisting with your travel plans.