Thank you for visiting our website. Every person engaging in a transaction with our company is deemed to have read, understood and agreed to be bound by the terms and conditions.

• Issuance and approval of a visa is solely regulated by the Government of the UAE and governed by their rules and regulations that are amended from time to time.
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• It is your responsibility to double-check that all passport details on your visa are 100% accurate.  
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• Due to high volumes, human errors does occur. It takes 12 hours for a correction so you wont be able to board your flight or enter the country. 
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• We cannot be held liable for any issues, so please ensure you review carefully.

• The time a visa takes to be approved is solely in control by the Government and we do not have any influence thereof. We only state the average time our applications take to get approved which is 5 business days but this can differ on each application up to 2 weeks.
• You will be liable for a fine of AED3200 in the event of absconding your visa or overstaying the duration of the issued visa. It is a criminal offense to abscond your visa and you could be arrested in the UAE and blacklisted from entering again.

• It is also subject to the rules and regulations of the country of which you hold citizenship.

• Our role is limited to accepting the visa application and required documentation, forwarding the application to the Government of the UAE for consideration of a visa and communicating the Government of the UAE’s decision to you.

• If a visa has been issued based on the dates on your initial application and there are subsequent changes to your flight, your plans, or any other details, we are unable to make any changes to an existing visa. Any required changes will therefore be another complete new visa application or it will incur additional cost if changes are possible.

• We do not accept any responsibility for late, lost or misplaced applications and or the reliability of the contents of the application. Incomplete applications will be disregarded at our discretion.

• It is a criminal offence to submit incorrect and untrue information on the visa application forms. The UAE immigration does not take lightly to this and any other transgressions.

• The Applicant accepts and acknowledges that we email in good faith and we do not assume any responsibility or liability for emails that have not reached us or you in time. It is therefore in your own interest to apply for the visa as soon as possible and apply follow up procedures within reasonable times.

• In case of rejection of visa application, we will communicate such decision by the government of the UAE to the applicant but besides that no correspondence will be entertained and no visa fees will be refunded (unless specifically stated).  Visas applications may be rejected if you have a criminal record or have been deported or for any other reasons determined solely by the UAE immigration office. We have no control over such decisions.

• If you had been refused a visa before, please let us know in advance, when and why it was refused so that we know how to handle the application.

• Similarly, we also need to know if you had a previous residence visa that was not properly cancelled or another visa such as a tourist visa that may still be valid.

• If you need to extend your visa, then all possible extensions have to be done via our office.

•  If in the unlikely, event, you stay for more than what you are entitled to, and fail to exit, you will firstly lose your security deposit if any, and face the full wrath of the UAE law. The UAE government does not think twice to issue a warrant of arrest for any violation of their immigration laws. 

• We shall not be liable for any losses or damages, which the applicant may suffer arising from delay in processing or receiving the visa

• All visas are non-transferable.

• Children cannot apply for visa without at least 1 accompanying parent

• Visa applications will only be processed once we have the fees reflected in our account and once all the documentation is received fully completed and signed. We will not be responsible for incomplete applications.

• If you have applied elsewhere for a UAE visa, or have a criminal record, or you have an un-cancelled residence visa and you do not disclose that to us, then the second application will automatically be declined due to conflict. There will be no refunds in such a case. The money back guarantee will not apply in such cases.

• It is an explicit requirement that you enter and exit the UAE with the same passport that was used to apply for the UAE visa or else additional charges will be incurred.

• If the authorities at the UAE airport erroneously do not update the computers with your departure details and we have to intervene to rectify the situation subsequently, then there will be an additional fee for this service.

• It is important that you understand that any violation of UAE immigration laws or the supplying of incorrect and misleading information will make you forfeit your deposit.

• You will need to keep copies of your air ticket and boarding passes for a period of 90 days after travel.

• Prices are subject to currency fluctuations and do change without notice. Prices cannot be guaranteed until the time we have received all the documents and full payment.

• These terms and conditions shall be governed and interpreted in accordance with the private company laws of South Africa. Any claims or disputes arising in relation to the services provided by us to the Applicant shall be subject to the exclusive jurisdiction of the Courts in South Africa.

• We reserve the right to change the terms and conditions without prior notice.

• Our business operating days and hours are Mondays to Saturdays from 07h00 to 19h00 unless stated otherwise.

• We may be closed on certain UAE public holidays.

• No visas will be applied for until all the documents are received and the payment reflects in our bank account, we reserve the right to deviate from this policy at our discretion and under special circumstances.

• We cannot and do not guarantee, if and when a visa will be issued, UAE immigration alone decides on this unless the visa was specifically guaranteed and you have met all the terms and conditions.

• Once a visa application has been submitted or a visa is approved, it cannot be cancelled. Where cancellation is possible, there will be a special charge.

• We reserve the right to accept or deny to process any visa with or without the guarantee.
• We may request additional documents if we get instructed by UAE immigration such as old passports or proof of funds

Every enquirer and person engaging in a transaction with our company is deemed to have read, understood and agreed to be bound by the terms and conditions.